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Zuku Paybill Number, Packages & How to Pay Via Mpesa

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The Zuku paybill number for Home Fiber and TV is 320320. To pay your Zuku internet and TV bill, go to your Mpesa menu, choose the paybill option, enter the paybill number as 320320, your unique account number, and the amount for your package in the respective fields. Send and enter your Mpesa PIN to complete the transaction.

You can also use the Zuku fiber phone airtime paybill number 320321 to buy airtime. You can also pay through direct debit, credit/debit cards, the bank, and m-banking.

How to Pay for Zuku Internet via M-Pesa

For any method of payment you choose, ensure you know your Zuku account number to make the correct payment. You can check for your account number by dialing *502# then choose option 1 (account information) then option 4 (view account number) and your account number will be displayed.

Zuku paybill number and how to pay zuku via mpesa

Here’s how to pay your Zuku home fiber and TV via Mpesa paybill:

  1. Go to your MPesa menu.
  2. Choose the Pay Bill option.
  3. Enter the business number as 320320.
  4. For the account number, enter zukuXXX where XXX is your Zuku account number.
  5. Enter the amount you wish to pay.
  6. Enter your M-Pesa PIN.
  7. Send the request.

You’ll receive the confirmation for your payment immediately from M-Pesa and within 15 minutes from Zuku.

How to Buy Zuku Fiber Phone Airtime via Mpesa

Buying airtime for your Zuku phone requires flowing these steps:

  1. Go to your M-Pesa menu.
  2. Select the Pay Bill option.
  3. Enter the business number as 320321.
  4. For the account number, enter your Zuku account number.
  5. Enter the amount you want to pay.
  6. Enter your M-Pesa PIN and send the request.

The M-Pesa payment will come immediately but the Zuku confirmation message will reflect in 2 hours’ time.

The home internet packages offered by Zuku are bundled with free installation services, a WiFi modem, and a digital TV decoder. These packages are of two types namely the Internet Only packages and Triple Play packages.

Zuku Internet Only Packages

Zuku is a provider of communication and internet services for the home and office. It has a presence in Kenya, Uganda, Tanzania, Malawi and Zambia. It provides satellite TV and fiber internet services to its customers at prices that are quite affordable.

The internet only packages offered by Zuku are, as the name suggests, specifically for internet services only. You don’t get TV or phone services unless you add some money.

They include the following:

5Mbps High Speed Internet

This package offers the following features:

  • Up to 5Mbps of high speed internet.
  • Free installation services.
  • Free WiFi modem.
  • It costs KSh 2,499 a month.

For an additional KSh 499 (total of KSh 2998), you add the TV Classic package to your bouquet.

10Mbps High-Speed Internet

This package has the following features:

  • Up to 10Mbps of high-speed internet.
  • Free installation services.
  • Free WiFi modem.
  • Costs KSh 3,999.

An additional KSh 499 (total of KSh 4498) gets the TV Classic package.

Zuku Home Triple Play Packages

The triple play packages come with internet, TV, and telephone services. They include the following:

5Mbps High Speed Internet

This package has the following features:

  • Up to 5Mbps of high speed internet.
  • Free installation services.
  • Free digital TV decoder.
  • Free WiFi modem.
  • 60 local and international TV channels.
  • One month free Premium and Asian Channels when you subscribe.

This package costs KSh 2,799 a month.

10Mbps High Speed Internet

This package includes these features:

  • Up to 10Mbps of high speed internet.
  • Free installation services.
  • Free WiFi modem.
  • Free digital TV decoder.
  • 60 local and international TV channels.
  • One month free Premium and Asian Channels.

The package costs KSh 4,199 per month.

30Mbps High Speed Internet

The package has these features:

  • Up to 30Mbps of high speed internet.
  • Free installation services.
  • Free WiFi modem.
  • Free digital TV decoder.
  • 60 local and international TV channels.
  • Free Zuku to Zuku calls.
  • Free Premium and Asian Pack.
  • Handset at KSh 1,500 and KSh 1,500 free airtime to all networks.
  • Free police and emergency calls from your Zuku phone.

This package costs KSh 5,299 a month.

50Mbps High Speed Internet

This package has the following features:

  • Up to 50Mbps high speed internet.
  • Free installation.
  • Free modem.
  • Free digital TV decoder.
  • 60 local and international TV channels.
  • Free Zuku to Zuku calls.
  • Free Premium and Asian Channels.
  • Handset at KSh 1,500 and KSh 1,500 free airtime to all networks.
  • Free police and emergency calls from your Zuku phone.

The package goes for KSh 6,799 a month.

100Mbps High Speed Internet

This package comes with these features:

  • Up to 100Mbps of high speed internet.
  • Free installation.
  • Free modem.
  • Free digital TV decoder.
  • 60 local and international TV channels.
  • Free calls from Zuku to Zuku.
  • Free Premium and Asian Package.
  • Handset at KSh 1,500 and KSh 1,500 free airtime to all networks.
  • Free police and emergency calls from your Zuku phone.

The package goes for KSh 11,299 a month.

250Mbps High Speed Internet

This is the highest package and packs the following features:

  • Up to 250Mbps of high speed internet.
  • Free installation services.
  • Free WiFi modem.
  • Free digital TV decoder.
  • 98 local and international TV channels.
  • Free calls from Zuku to Zuku.
  • Free Premium and Asian Channels.
  • Handset at KSh 1,500 and KSh 1,500 free airtime to all networks.
  • Free police and emergency calls from your Zuku phone.

This package goes for KSh 22,499 each month.

Extra Channels

Besides these packages, Zuku also offers a few more channels that can be bundled with the Triple Play Packages of your choosing. They’re both local and international channels and they come at a small additional fee.

They’re as follows:

  • Plus Classic Package: This package offers an additional 74 local and international channels at costs an additional KSh 499 on your Triple Play Channels package.
  • Plus Premium Package: This package gets your 97 additional local and international channels for an additional KSh 999 above your Triple Play package.
  • Plus Asian Package: For KSh 1,149 above your Triple Play package, you’ll get 34 Asian channels to watch.
  • These additional channels are not available for the internet only packages from Zuku.

The free Premium and Asian TV Channels are offered for a maximum of 28 days only.

Zuku Business Packages

Zuku’s business packages are called Zuku Office and they start at internet speeds of 20Mbps to 100Mbps.

They’re as follows:

Zuku Office 20Mbps

This bundle has the following features:

  • Up to 20Mbps of high speed internet.
  • Free WiFi router.
  • Telephone headset at KSh 1,500 that comes with free KSh 1,500 airtime.

This package goes for KSh 8,699.

Zuku Office 40Mbps

This office package has the following features:

  • Internet speeds of up to 50Mbps.
  • Free WiFi router.
  • Telephone headset costing KSh 1,500 and free airtime of KSh 1,500.

This package costs KSh 12,499 per month.

Zuku Office 100Mbps

The last office package has the following features:

  • Internet speeds of 100Mbps.
  • Free WiFi router.
  • Telephone headset costing KSh 1,500 and free KSh 1,500 airtime.
  • Free static IP address.

This package costs KSh 16,999 each month.

For each of these packages, you have the option of adding TV services at a cost of KSh 1,500 each month. If you need a set top box, you’ll part with another KSh 500 each month. Also, if you’re in need of a static IP address for your office customers, you’ll spend KSh 1000 more per month.

Benefits of the Zuku Office Packages

When you purchase the packages above, you get the following benefits:

  • Affordable monthly charges and setup fees.
  • You only pay for what you need for your work.
  • Competitive calling rates.
  • Reliable internet speeds.
  • Enables office mobility through a fully managed WiFi.
  • You can extend the digital TV to every room in the office at no additional cost.
  • The static IP can be used to manage your server-based services.

With Zuku Office packages, you’re guaranteed quality services at affordable rates.

Zuku Contacts

Whenever your run into an issue with any of the services offered by Zuku, you can reach them through the following channels:

  • Offices

Zuku offices are located at:

Gateway Business Park Block E, Next to Parkside Towers, Mombasa Road, Nairobi, Kenya.

  • Support contacts

You can reach the support team on 0205205205, 0719028200 and support@zukufiber.co.ke  

  • Sales contacts

You can reach the sales team on 0205222222 and cablesales@zukufiber.co.ke

The firm is always ready to help whenever it’s esteemed customers run into an issue. For the best results, call the support team as it’s dedicated to ensuring all customers get the best services and their issues are resolved as soon as possible.

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