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Payoneer cards blocked due to insolvency of partner bank Wirecard Card Solutions Limited

2 min read

Payoneer has blocked some cards of its members making it impossible to withdraw funds. This comes as a result of ongoing proceedings affecting its partner bank, kkk, that issued the cards in question.

What does this mean?

Payoneer cards blocked insolvency

This means that Payoneer card holders may not withdraw or access their funds through their prepaid cards until the issue is resolved.

A notice to logged in users read as follows:

“As you may have seen on the news, Wirecard AG filed for insolvency on Thursday. Your Payoneer Prepaid Mastercard® Card is issued by its subsidiary, Wirecard Card Solutions Limited (WCSL) in the UK. Today, the Financial Conduct Authority (FCA) which regulates WCSL, issued requirements on WCSL, freezing all prepaid card activity for the time being. We believe that cardholder funds are properly safeguarded and that the freeze will be temporary.

What does this mean?

The FCA has communicated that they have taken these measures with the primary objective of protecting the interests and money of Wirecard customers. Pending further actions from the FCA, you will temporarily be unable to withdraw the funds on your card, nor receive new payments onto your card.

Any funds that are in excess of the maximum balance of your card are held by Payoneer and are therefore not impacted by the FCA’s temporary freeze.

How can I get paid during this time?

Any future payments that you receive from marketplaces, platforms and clients will not be affected by the freeze. You can sign in to view your funds, and you can now add your bank account for withdrawal of your future incoming payments.

We are actively working on offering additional options for you and your patience and understanding are highly appreciated. We apologize for any inconvenience this may cause and we’ll update you with more information as soon as we have it.

Thank you,

The Payoneer Team”

More to follow.

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